Can I order a Girl Scouts GCNWI Build-A-Bear online and pick up in store or at another location?
At this time we are unable to offer our guest this service. Continue to check back in with our staff or email customercare@girlscoutsgcnwi.org.
Can I bring in a bear or furry friend for a repair to our Girl Scouts GCNWI Build-A-Bear Workshop?
Our associates can make minor repairs in our Vernon Hills location; however, we are not able to accept bears requiring extensive repairs.
We will always do our best to take care of your furry friend and will provide as much assistance as we are able.
Girl Scouts GCNWI Build-A-Bear Workshop Return Policy
We want to make sure each of our guests is beary happy with their purchases. If for some reason you would like to return an item, we will be happy to assist you according to the terms of our Satisfaction Bearantee.*
A refund is available with the original proof of purchase from Girl Scouts GCNWI. If you do not have an original proof of purchase, we will exchange or provide merchandise credit for any returned product at our discretion. A refund or credit will be issued for the purchase price, current list price, or prorated price, depending on the item(s) returned.
We can not accept returns from other Build-A-Bear Workshop locations.
Please note that shipping fees are non-refundable.
*We gladly accept returns for exchange or refund within 90 days. Please save your receipt.
How do I pay for a Girl Scouts GCNWI Build-A-Bear Workshop for my troop or group?
Payment is due 24 hours in advance of your scheduled party. You will receive an invoice from Square for total payment. Any additions made to your event or for additional purchases will be charged at the end of your party.
If you wish to use Nutty Bucks or Cookie Dough, email customercare@girlscoutsgcnwi.org, and we can apply this payment to your purchase.
If payment is not received prior to your event, we can reschedule your event.
Will the GCNWI Build-A-Bear Workshop be in any other locations, or can we schedule the experience to come to one of our events?
At this time, we are only offering the Build-A-Bear WorkshopTM in our Vernon Hills Gathering Place. Let us know if this is something you are interested in. Email customercare@girlscoutsgcnwi.org. Please include “Build-A-Bear Question” in the subject line.
What can I bring to our Girl Scouts GCNWI Build-A-Bear Workshop party?
You are welcome to bring party supplies, including food to your scheduled event. We will have a meeting space with a table and chairs that will be available to you and your group. You can also decorate the space.
Girl Scouts of Greater Chicago will not provide any party supplies or decorations.
Can I build a bear/furry friend without an appointment?
Yes. Our walk-in hours are:
Tuesdays and Thursdays, 10 a.m. – 5 p.m. (Closed for lunch 1- 2 p.m.)
2nd and 4th Saturdays of each month, 10 a.m. – 2 p.m.