Returns & Exchanges




 

Due to our office closures for Covid-19, we are offering two ways to make returns or exchanges. 

You may mail your return or exchange back to us. Please send us an email at SHOPGS@girlscoutsgcnwi.org letting us know what you are returning and what you need to exchange it for and we will provide the shipping address. Once we have received your items we will call you to process the return by phone.

You may also may returns or exchanges during our curbside pickup dates. Please send us an email at SHOPGS@girlscoutsgcnwi.org letting us know what you are returning and what you need to exchange it for, along with location and drop off date (all curbside dates and times can be found on our contact us page). The store will be ready for you to drop off your items. We will then call you to refund you over the phone once we receive your items.

*Please note curbside pickup locations will not have access to additional inventory or a register so they are not able to edit or complete returns or exchanges on site. Requests for exchanges must be made no later than Tuesday the week before the pickup date to ensure we can get the merchandise to the location for pickup.

 

Girl Scouts of Greater Chicago and Northwest Indiana accepts in-shop returns and exchanges for Girl Scouts of Greater Chicago and Northwest Indiana merchandise purchased both in-store and online. Visit our Shop Locator to find a shop near you.

GCNWI will accept your return or exchange of unworn, unwashed, unaltered merchandise within 60 days of the original purchase. Merchandise may be returned or exchanged with a receipt at any GCNWI shop location.
Returns must include store receipt at time of transaction. 
Note that shipping and handling fees are not refundable, unless the return resulted from our error.  Please allow approximately 14 business days after we’ve received your return for the refund to be processed. You can expect a refund in the same form of payment originally used for purchase.
DISCONTINUED/DATED OR JOLIET OUTLET ITEMS are non refundable or available for exchange.
 
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Girl Scout Mission
Girl Scouting builds girls of courage, confidence, and character, who make the world a better place.






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