We want to make sure each of our guests is beary happy with their purchases. If for some reason you would like to return an item, we will be happy to assist you according to the terms of our Satisfaction Bearantee.*

A refund is available with the original proof of purchase from Girl Scouts GCNWI. If you do not have an original proof of purchase, we will exchange or provide merchandise credit for any returned product at our discretion. A refund or credit will be issued for the purchase price, current list price, or prorated price, depending on the item(s) returned.

We can not accept returns from other Build-A-Bear Workshop locations.

Please note that shipping fees are non-refundable.

*We gladly accept returns for exchange or refund within 90 days. Please save your receipt.