USPS typically will make three attempts to deliver your merchandise. When the package is undeliverable after three attempts and/or not picked up from the local post office, the order will be returned to our council shop and any fees associated with the return delivery are charged to GCNWI by the carrier.

If merchandise is returned to our council shop because the package is undeliverable after three attempts and/or not picked up from the local post office a credit will be issued for the cost of merchandise, but you will not be credited for any shipping and handling costs you may have been charged. You will be responsible for shipping costs in both directions. The refund process will not begin until after the merchandise has been received by our council shop.

If you refuse delivery of your package, a credit will be issued for the cost of merchandise only. You will be responsible for shipping charges in both directions. All credits will be applied to the payment method in the original order. The refund process will not begin until after the merchandise has been received by our office.

If you have entered the wrong shipping address on your order and you do not receive your merchandise, you are responsible for locating your order. We are not responsible for wrong shipping information provided, so please check your orders prior to placing.