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SHOP FAQs




FREQUENTLY ASKED QUESTIONS

Build-A-Bear FAQ

Everything you need to know about GCNWI’s Build-A-Bear Workshop in Vernon Hills.

Can I bring in a bear or furry friend for a repair to our Girl Scouts GCNWI Build-A-Bear Workshop?
Can I build a bear/furry friend without an appointment?
Can I order a Girl Scouts GCNWI Build-A-Bear online and pick up in store or at another location?
Girl Scouts GCNWI Build-A-Bear Workshop Return Policy
How do I pay for a Girl Scouts GCNWI Build-A-Bear Workshop for my troop or group?
What can I bring to our Girl Scouts GCNWI Build-A-Bear Workshop party?
Will the GCNWI Build-A-Bear Workshop be in any other locations, or can we schedule the experience to come to one of our events?

GS+ FAQ

Frequently Askedd Questions

Can I cancel or add to my order?
Can I get merchandise delivered to my Service Unit Meeting?
Can I have the Mobile Shop at an event or program? 
Can I use Cookie Dough or a GCNWI Gift Card Online?
Do I have to pay additional shipping charges for a back-ordered or out-of-stock item?
FREE Order Pick Up Guidelines
GS Plus Loyalty Program – Unlimited FREE Shipping Plan
How long do special order fun patches take to order?
How long will it take to receive a back-ordered or out-of-stock item.
Lifetime Membership Benefits and Terms and Conditions
Pre-Assembled Uniform and Heat Press Terms and Conditions
Returned Shipment/Refused Delivery/Wrong Address
What are badge dimensions?
What are special earned awards and recognitions?
What is the Girl Scout Official Dress Code?
What Shipping Carriers does Girl Scouts of Greater Chicago and Northwest Indiana use?
When will my order arrive?
Where do I place my insignia, awards or fun patches?