Do I have to pay additional shipping charges for a back-ordered or out-of-stock item?
We process and ship back-ordered and out-of-stock items as soon as they return to stock. You’ll be charged for shipping one time, upfront for the entire order which includes the back ordered item(s).
Note: Back-ordered items will only ship standard delivery.
What Shipping Carriers does Girl Scouts of Greater Chicago and Northwest Indiana use?
GCNWI standard shipping is sent via US Postal Service with a standard 2-4 business day delivery in the Chicagoland area. Expedited shipping orders are shipped via USPS Priority Mail with a standard 1-2 day delivery in the Chicagoland area. Orders to addresses outside of the Chicagoland area may take additional days to deliver.
Can I have the Mobile Shop at an event or program?
The answer is yes!
Fill out the Mobile Shop Form and we will take care of the details.
Expect a call or email within 3 business days after you have submitted the form to confirm your information.
Please note that the Mobile Shop is available based on schedule and staff availability. We will do our best to accommodate all requests. Please make requests at least 2 weeks before your event.
Can I get merchandise delivered to my Service Unit Meeting?
Your service unit can request to make your Service Unit meeting either an order drop off location or ask for an in-person mobile shop. Please see our Mobile Shop page for more details.
How long do special order fun patches take to order?
Special order patches are ordered every other Monday and take about 3-4 days to arrive before they are shipped to you. If your order includes other items, your order will be held until your fun patches arrive and will ship complete.
Special order fun patches are not returnable and cannot be exchanged for other merchandise.
When will my order arrive?
Standard shipping typically delivers within 3-7 business days once you have placed your order and ships via standard USPS mail.
Expedited shipping typically delivers in 1-3 business days once you have placed your order. Expedited shipping orders can ship via UPS or USPS Priority mail.
Once your package has shipped you will receive a tracking number via email from our online site. These emails may sometimes go to a junk or spam folder in your email box.
If your tracking number shows that your package has been picked up by the post office, please reach out directly to the post office customer service for additional delivery questions.
For any inquiries for packages that have not arrived within 10 business days please email us at customercare@girlscoutsgcnwi.org.
How long will it take to receive a back-ordered or out-of-stock item.
We do our best to process items as soon as they become available. Some items can be shipped from another council shop location when available. It may only take a matter of days or several weeks. To check the approximate availability of an item, email customercare@girlscoutsgcnwi.org.
Note: Back-ordered items will only ship standard delivery.
Can I cancel or add to my order?
We try to promptly process online orders as they arrive. If you need to edit your order, send us an email at customercare@girlscoutsgcnwi.org. If your order has not been processed we can make edits before you are charged. If your order has been processed, we can reach out to you to place an additional order or refund. Edits cannot be made to an order once it has been picked up by the delivery carrier.